Refund & Return Policy

Refund & Return Policy

Effective Date: September 8, 2026

At Zaviyar Collection, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with our simple return and refund process.

1. Eligibility for Returns & Refunds

To be eligible for a return or exchange, the following conditions must be met:

  • Return Window: Request initiated within 2 to 4 days of receiving your package.

  • Item Condition: Items must be unworn, unwashed, undamaged, and unused, with all original tags and packaging intact.

  • Non-Refundable Items: Custom-tailored/altered items, clear-out sale items, and intimate/innerwear apparel (due to hygiene reasons) cannot be returned or refunded unless defective.

2. Defective, Damaged, or Incorrect Items

If you received a damaged item, manufacturing defect, or wrong product:

  • Contact us within 48 hours of delivery at zaviyarofficials@gmail.com with your order number and photo/video proof of the damage or mismatch.

  • We will arrange a replacement or issue a full refund at no additional cost to you.

3. Return Process

  1. Submit Request: Email us at zaviyarofficals@gmail.com with your order ID, reason for return, and clear photographs of the product.

  2. Approval & Instructions: Once approved, our support team will provide return instructions and the dispatch address.

  3. Dispatch: Package the item securely and ship it back via a trackable courier service.

4. Refund Methods & Processing Time

Once we receive and inspect your returned item:

  • Inspection Notification: We will notify you via email regarding the approval or rejection of your refund.

  • Prepaid Orders (Card/Bank Transfer): Approved refunds are credited back to your original payment method within 5–10 business days.

  • Cash on Delivery (COD) Orders: Refunds for COD orders are issued via store credit/voucher or direct bank transfer, as agreed upon during request approval.

  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error (damaged or wrong item).

5. Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process. Once approved, we will dispatch the replacement item (subject to stock availability). Any price difference or re-shipping fees will apply.

6. Contact Us

For any questions regarding refunds and returns, feel free to reach out:

  • Email: zaviyarofficials@gmail.com